Privacy Policy

This privacy policy explains how Tiên's Sandwiches ("we", "us", "our") handles information connected with our Facebook Page messaging tools (the "Tiens Sandwiches Publisher" app). Our Page is at facebook.com/tienssandwich.

Information we receive

When you interact with our Facebook Page — for example, by sending us a message on Messenger, commenting on a post, or liking the Page — we may receive the following through Meta's platform:

• Your public profile information (such as your name and profile picture)
• The content of messages you send to our Page
• Your comments on our Page's posts
• Basic interaction metadata (timestamps, conversation identifiers)

We only use these capabilities for our own restaurant's Page. We do not access anyone else's data.

How we use this information

We use the information solely to:

• Read and respond to customer messages and comments
• Answer questions about our menu, hours, location, and opening plans
• Manage reservations, catering inquiries, and feedback
• Improve our customer service

We never sell your information, and we do not share it with third parties for marketing purposes.

Data retention

We keep message and comment records only as long as needed to operate customer support — typically no more than 12 months — after which they are deleted.

Your rights and deletion requests

You may request that we delete any information we hold about you. To request deletion, message our Facebook Page directly or email us via the contact information on our website. We will act on verified requests within 30 days.

Security

We store records on secured systems with access limited to authorized staff. No method of transmission over the internet is completely secure, but we use reasonable safeguards to protect your information.

Changes to this policy

If we change this policy, we will post the updated version on this page with a new effective date.